SHIPPING POLICY

Order Processing and Dispatch

We do our best to ensure that your order reaches you as quickly as possible. Orders are normally processed and dispatched within 1 business day after payment is received.

During periods of high order volume, public holidays or other exceptional circumstances, processing may take longer.

Orders are processed on business days, excluding Lithuanian public holidays.

Shipping Within Lithuania

Orders within Lithuania are usually delivered within 1–2 business days after dispatch. In some cases, delivery may take up to 5 business days or longer due to unforeseen circumstances.

Shipping options and rates within Lithuania:

• Free parcel locker delivery on orders of €39 or more.

• Parcel locker delivery – €2.90.

• Courier delivery to your address – €3.90.

The final shipping cost and available delivery options are displayed at checkout.

International Shipping

We ship to selected international destinations. Available shipping countries and delivery methods are displayed at checkout.

International shipping rates depend on the destination country, selected delivery method and other order details. The final shipping cost is displayed before you complete your purchase.

Delivery times vary depending on the destination and shipping method. Where estimated delivery times are provided, they are indicative. We will notify customers of significant delays.

If an order cannot be delivered within the agreed timeframe, the consumer's rights under applicable law remain unaffected.

For deliveries outside the European Union, where available, import duties, taxes and customs formalities may apply. Information about known additional charges and payment responsibilities will be provided before the order is placed.

Order Tracking

Once your order has been dispatched and a tracking number has been assigned, tracking information will be provided where the selected delivery service supports tracking.

Shipping Address and Contact Information

Customers are responsible for providing accurate and complete shipping and contact details when placing an order.

If you notice an error, please contact us as soon as possible. Once an order has been handed over for delivery, changes to the shipping address may no longer be possible.

If delivery fails due to incorrect or incomplete information provided by the customer, reasonable additional costs may apply to redelivery. Any such costs will be communicated in advance.

Uncollected Shipments

Customers are responsible for collecting their parcels within the collection period specified by the delivery service provider.

If a shipment is not collected and is returned to us, the customer may contact us to arrange redelivery or request cancellation of the order.

Additional shipping charges may apply to redelivery. Refunds and any costs associated with uncollected shipments are handled in accordance with our Refund Policy and applicable consumer protection laws.

Failure to collect a parcel does not, by itself, constitute a valid notice of withdrawal from the purchase contract.

Damaged or Missing Shipments

We recommend checking the outer packaging and the condition of your items upon delivery.

If your parcel arrives damaged, contains missing items or includes incorrect products, please contact us as soon as possible. Where possible, include photographs of the packaging, shipping label and affected products.

If your parcel has not arrived but the tracking information indicates that it has been delivered, please notify us promptly so that we can investigate.

Where shipping is arranged by the seller, the risk of accidental loss or damage generally passes to the customer when the customer, or a designated third party other than the carrier, takes physical possession of the goods.

The timing of a damage report or the absence of photographs does not, by itself, limit your statutory consumer rights.

Delivery Delays

Although we make every effort to meet the stated delivery estimates, deliveries may occasionally be affected by transportation disruptions, weather conditions, public holidays or other circumstances.

If an order is not delivered within the agreed timeframe, customers retain all remedies available under applicable law.

Where no delivery timeframe has been agreed, goods will be delivered without undue delay and no later than 30 days after the conclusion of the contract, unless otherwise agreed.

Contact Us

If you have any questions about your shipment, please contact the BARE SKIN customer support team using the contact details provided on our website.